Q - Can I stay for the grooming? A - In most cases, dogs behave better and are less nervous once you have left. We are always willing to allow you to come down and stay the first few minutes, but after that it is to everyone's benefit that you leave the spa. Don't worry, your pooch is in very good hands.

Q - My dog may bite the groomer can you still groom him or her? A - We are always willing to give it a try. Please be sure to let us know what might be a problem for your dog during the grooming session. For the safety of both your dog and the groomer, we will not continue working with dogs that become too aggressive or anxious. In these cases, we may have to stop the groom midway through. In some situations, if a pet is upset, we may be able to skip that stressful procedure or just take a "time out" before we continue. We do not use tranquilizers under ANY circumstance. A call will be made to the pet's parent to let them know if we cannot go forward with the grooming process.

Q - Is there a service package that includes the expressing of anal glands? A - No, you will need to visit your veterinarian for that procedure.

Q - Do you groom cats? A - No only dogs.

Q - Can I bring dog treats? A - Yes, we would love to reward your dog for their awesome behaviour.

Q - What form of payment do you except? A - Cash / e-transfer